SayCam Support
What to include
Your app version and build (shown at the bottom of Settings), iPhone model, iOS version, the steps that led to the problem, and what you expected to happen. If you attach screenshots, cover any private details first. We do not need your passwords, verification codes, or complete private videos.
Common questions
A caption is wrong. How do I fix it?
Edit the captions on the review screen, transcribe again, or try another model. After a successful re-transcription, you can restore the previous captions. Using the same model again does not guarantee a different result.
Why is the first transcription slower?
Speech resources may need preparing the first time. SayCam includes an on-device model that works offline once it is ready. Using another model or retrieving iCloud media may still need a connection.
Why can History not find the original clip?
Original clips are stored in Photos. Check that the video still exists and that SayCam has permission to read it. If it was deleted and cannot be recovered, you can remove the History record.
Does deleting History also delete my videos in Photos?
No. It deletes only the captions, editing records, and related temporary files inside the app. You manage the originals in Photos separately.
How do I export or share a video?
After recording, tap Export video on the review screen. When it finishes, choose Save to Photos or Share, then use the video the way the receiving app allows. SayCam never posts for you.
Can I import landscape videos?
Yes. Imported videos keep their visible orientation and proportions, and captions follow that video’s layout. Imported videos must be 5 minutes or shorter.
Do I need an account?
No account is currently required. SayCam has no developer-operated cloud project sync or account system.